Terms of service

Terms of Service

Last updated: [2026-04-15]

1. General Information

These Terms of Service ("Terms") apply to all purchases and use of the website petlyscandinavia.store ("Website"). By accessing or using this Website, you agree to be bound by these Terms.

The Website is operated by:
PetlyScandinavia
Email: Team@petlyscandinavia.store

These Terms comply with applicable laws in Sweden and the European Union, including the Swedish Consumer Sales Act (Konsumentköplagen) and the Distance and Off-Premises Contracts Act (Distansavtalslagen).

2. Eligibility

To place an order, you must:

  • Be at least 18 years old, or
  • Have permission from a legal guardian

By placing an order, you confirm that the information you provide is accurate and complete.

3. Products and Availability

All products displayed on the Website are subject to availability. We reserve the right to:

  • Modify or discontinue products without prior notice
  • Correct errors in product descriptions, pricing, or availability

Images are for illustrative purposes only and may differ slightly from the actual product.

4. Prices and Payment

  • All prices are shown in SEK (Swedish Krona) and include VAT unless otherwise stated
  • Shipping costs are displayed at checkout
  • We reserve the right to correct pricing errors at any time

Payment must be made at the time of purchase using the available payment methods listed on the Website.

5. Order Confirmation

After placing an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of the order.

We reserve the right to cancel or refuse any order due to:

  • Suspected fraud or unauthorized transactions
  • Errors in pricing or product information
  • Product unavailability

If your order is canceled, you will be fully refunded.

6. Delivery

Delivery times are estimates and may vary. We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Circumstances beyond our control

Risk of loss or damage passes to you when you receive the goods.

7. Right of Withdrawal

Consumers have a statutory 14-day right of withdrawal in accordance with EU and Swedish law. Please refer to our Return & Refund Policy for full details.

8. Complaints and Warranty (Reklamation)

Under the Swedish Consumer Sales Act, you have the right to complain about defective goods within 3 years.

If a product is faulty, you may be entitled to:

  • Repair
  • Replacement
  • Price reduction
  • Refund

You must notify us within a reasonable time after discovering the defect.

9. User Conduct

You agree not to:

  • Use the Website for unlawful purposes
  • Interfere with the Website’s functionality or security
  • Provide false or misleading information

We reserve the right to block access to users who violate these Terms.

10. Intellectual Property

All content on this Website, including text, images, logos, and design, is the property of the company or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written consent.

11. Limitation of Liability

To the extent permitted by law, we are not liable for:

  • Indirect or consequential damages
  • Losses resulting from misuse of products
  • Delays or failures caused by circumstances beyond our control

Nothing in these Terms limits your statutory rights under Swedish or EU law.

12. Personal Data

We process personal data in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more information.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be published on this page and take effect immediately upon posting.

14. Governing Law and Disputes

These Terms are governed by the laws of Sweden.

In case of disputes:

We will comply with decisions from ARN where applicable.

15. Contact Information

For any questions regarding these Terms, please contact us:

  • Email: Team@petlyscandinavia.store
  • Address: Fäjö Västra 28

Note: These Terms apply only to consumers and do not limit any mandatory rights under Swedish or EU consumer protection law.