Contact Information

We’re here to help! If you have any questions, concerns, or need assistance with your order, please feel free to contact us using the details below.

📧 Customer Support

Email: team@petlyscandinavia.store
We aim to respond within 24 hours on business days.

🏢 Company Information

Company Name: Petly scandinavia

Shopify used store

 

📦 Order & Shipping Inquiries

For questions about orders, shipping, or returns, please include:

• Your order number
• The email used at checkout

This helps us assist you faster.

🕒 Support Hours

Monday – Friday: 09:00 – 17:00 (CET)
Weekends & Holidays: Closed

⚖️ Consumer Support (EU & Sweden)

If you are not satisfied with how we handled your case, you may contact:

• Allmänna reklamationsnämnden (ARN)
  https://www.arn.se
• EU Online Dispute Resolution Platform
  https://ec.europa.eu/consumers/odr/

We strive to provide excellent customer service and will do our best to resolve any issues quickly and fairly.